Privacy Policy for Mapeers&Me
Effective Date: March 2026
Mapeers&Me (“we”, “our”, or “us”) is committed to protecting the privacy and safety of users of the Mapeers&Me mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Mapeers&Me mobile application.
Mapeers&Me is a peer support platform designed to help socially stigmatized individuals access assistance, support services, and connect with health professionals near their location.
By using the Mapeers&Me mobile application, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Although Mapeers&Me does not require users to create an account or log in, the application may collect certain information that users voluntarily provide while using the service.
Personal Information
We may collect:
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Name or nickname provided by the user
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Contact information voluntarily shared during communication
This information helps identify users during support interactions.
Health-Related Information
Users may voluntarily share health-related or sensitive information when seeking help through the application. This may include:
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Mental health concerns
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Emotional distress
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Abuse or violence reports
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Other health-related situations requiring support
This information is collected only when voluntarily shared by the user and is used strictly for the purpose of providing assistance or connecting users with appropriate support professionals.
Location Information
Mapeers&Me may collect precise location data when users choose to share their location within the app.
Location data is used to:
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Connect users with nearby health professionals
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Provide emergency assistance
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Help responders locate users during emergency situations
Location sharing occurs only when the user allows it.
Communication Data
When using the live chat support feature, the application may collect:
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Chat messages
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Images shared by users
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Audio recordings or voice notes
This data is used solely to facilitate communication between users and support personnel.
Emergency Assistance Information
When the emergency feature is used, the application may collect:
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User location
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Messages describing the emergency
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Media shared by the user
This information may be used to help provide urgent assistance.
2. How We Use the Information
The information collected through Mapeers&Me is used to:
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Provide peer support services
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Connect users with nearby health professionals
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Respond to requests for help
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Facilitate communication between users and support personnel
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Assist users during emergency situations
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Improve the functionality and effectiveness of the application
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Ensure the safety of users and support staff
We do not sell user data.
3. Sharing of Information
User information may be shared only in the following circumstances:
With Health Professionals
Information may be shared with verified health professionals when necessary to provide assistance.
Emergency Situations
If a user reports abuse, violence, or danger, information may be shared with appropriate support services to help ensure the user’s safety.
Legal Requirements
We may disclose information if required by law or if necessary to protect the safety of users.
We do not share user data with advertisers or marketing platforms.
4. Data Security
We implement reasonable security measures to protect user information from unauthorized access, disclosure, or misuse.
These measures may include:
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Secure communication channels
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Restricted access to sensitive information
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Data protection procedures for support staff
However, no method of electronic storage or transmission is completely secure.
5. Data Retention
Information shared within the app may be retained for as long as necessary to:
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Provide support services
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Maintain records of assistance provided
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Improve service quality
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Comply with legal obligations
Users may request deletion of their information where applicable.
6. Children’s Privacy
Mapeers&Me is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will take steps to delete it.
7. User Rights
Users may have the right to:
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Request access to their information
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Request correction of inaccurate information
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Request deletion of personal information where applicable
Requests may be made through the contact information below.
8. Permissions Used by the Application
The Mapeers&Me app may request access to the following device permissions:
Location
Used to connect users with nearby health professionals and assist in emergencies.
Microphone
Used to allow users to send audio messages to support staff.
Camera / Storage
Used to allow users to share images or files when requesting help.
Permissions are used only for the purposes described above.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated effective date.
Users are encouraged to review this policy periodically.
10. Contact Information
If you have questions or concerns about this Privacy Policy, you may contact us at:
Mapeers&Me Support
Email: support@gwihr.org.ng
Website: https://gwihr.org.ng